Wednesday, March 2, 2011

Final Project: Mission Statement

At Edwards Salads, our customers come first at all costs. We strive to make each customer feel special by saying, “yes” to every request and making each person that enters the store feel special. Always remember, to err is human to recover is Edwards Salads. Integrity and honesty are Edwards Salads hallmarks. We always stand for the good and noble while having a positive effect on our community and environment. Don’t try to be all things to all people – you will mean nothing to anyone. Every day we are innovative and diligent in our pursuit to fanatically please our customers. The Edwards Salads way means embracing change and encouraging risk taking which yields giant results and creates fanatical fans. In order for Edwards Salads to be the greatest restaurant brand, we must recruit and cultivate the best people. This is accomplished by hiring for attitude (energy, ambition and passion), training for skill and empowering our employees to make decisions. Fostering honest feedback and celebrating winners breeds confident and successful future leaders. A humble leader should know that each member is an important component and necessary for a successful team. We must recognize and praise the attempts, abilities and accomplishment of all associates in order to achieve our mission of providing a fanatical customer experience. Be fanatical about everything you do. At Edwards Salads, we reject stupid rules allowing our team to grow fearless leaders who understand that we will make mistakes and learn from them. We only provide superior products and services to our customers, which feeds our goal of being the best.

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